servicenow_create_incident

ServiceNow · macOS · Windows

Effect: write (strongest supported action). Status: gated.

Gated means the tool requires an installed app, a connected account, permission, or runtime availability. Check those requirements on the listed platform before using it.

macOS

Purpose

Creates a real incident in the connected ServiceNow instance, immediately: this tool has no preview and no confirm step, and the ticket is visible to the service desk as soon as the call returns. Agree the short_description and the urgency with the user BEFORE calling. urgency defaults to 3 (Medium). Returns the incident number, its sys_id and a link to it. To add to an existing incident use servicenow_add_comment or servicenow_update_incident instead of creating another.

Required inputs

short_description — Brief summary of the issue (required)

Permissions and confirmation

No explicit confirmation parameter is exposed in this snapshot. This does not grant permission to act: obtain user authorization before any real action.

Use only the apps, accounts and resources authorized by the user on this platform. Consult this tool's platform-specific description for its connection and permission requirements; this catalog does not assert additional OAuth scopes or OS entitlements.

Full input schema — macOS

{
  "properties": {
    "category": {
      "description": "Incident category, e.g. 'software', 'hardware', 'network'",
      "type": "string"
    },
    "description": {
      "description": "Full description of the issue",
      "type": "string"
    },
    "short_description": {
      "description": "Brief summary of the issue (required)",
      "type": "string"
    },
    "urgency": {
      "description": "1=Critical, 2=High, 3=Medium (default), 4=Low",
      "type": "string"
    }
  },
  "required": [
    "short_description"
  ],
  "type": "object"
}

Documentation example

Do not execute this example. These concrete inputs refer to a fictional demonstration dataset. Resolve real handles and obtain user authorization before any real call.

{
  "short_description": "Calendar search returns an empty result."
}

Windows

Purpose

Creates an incident in the ServiceNow instance connected with connect_servicenow, using the stored credentials. There is no preview and no confirm step: the first call files a real ticket in a system other people work from, so show the user the text and get their go-ahead before calling. Only a blank short_description is refused; urgency is 3 when omitted. Nothing checks for a similar open incident, so calling twice files two: look first with servicenow_search_incidents or servicenow_list_my_incidents. The reply gives the incident number and a link. This server cannot delete an incident; to change or close one, pass its sys_id (from servicenow_get_incident) to servicenow_update_incident.

Required inputs

short_description — Brief summary (required)

Permissions and confirmation

No explicit confirmation parameter is exposed in this snapshot. This does not grant permission to act: obtain user authorization before any real action.

Use only the apps, accounts and resources authorized by the user on this platform. Consult this tool's platform-specific description for its connection and permission requirements; this catalog does not assert additional OAuth scopes or OS entitlements.

Full input schema — Windows

{
  "properties": {
    "category": {
      "description": "e.g. software, hardware, network",
      "type": "string"
    },
    "description": {
      "description": "Full description",
      "type": "string"
    },
    "short_description": {
      "description": "Brief summary (required)",
      "type": "string"
    },
    "urgency": {
      "description": "1=Critical, 2=High, 3=Medium (default), 4=Low",
      "type": "string"
    }
  },
  "required": [
    "short_description"
  ],
  "type": "object"
}

Documentation example

Do not execute this example. These concrete inputs refer to a fictional demonstration dataset. Resolve real handles and obtain user authorization before any real call.

{
  "short_description": "Calendar search returns an empty result."
}